1.
Can I get a printed catalog?
A printed catalog can quickly become out of date so,
we feel that presenting our products on the internet
is the best way for us to give you all the up-to-date
information about the kites and accessories we have
in stock. We up-date our website daily. As a result
we are unable to offer you with a printed catalog.
2. When will I receive my order?
Our shipping time is quick - most orders will be
shipped out the same day your payment has been cleared
if received by 12:30 pm Monday - Friday PST, otherwise
within 48 hours. Orders placed on Saturday and Sunday
will ship on Monday. You will receive an automatic
confirmation of your order by e-mail. Next you will
receive an order status update email when your order
has been processed. Once your order has been filled
the delivery time depends on the USPS and your shipping
location.
Orders made during the Holiday season may take longer
due to the Holidays so please allow 2 to 3 weeks.
Back ordered Items may take a little while longer.
** See What happens if a item is back ordered below.
**
3. What is a good beginner single line
kite?
The Deltas such as the baby
bat kite , Sky
Spy kites are easy to
handle and to get flying. All the single line kites
are great for beginners.
4. What is a good beginner stunt kite?
A good feature in a beginner stunt kite is a flexible
fiberglass frame, as you will note in most of our
beginner to intermediate kites. The Storm
Series Thunder and the Typhoon
are great beginner stunt kites.These are kites that
easy to learn on and keep you challenged once you
learn the basics.
5. How are kites shipped?
We like to ship UPS Ground, but we have other options
if you need them. Take a look at our shipping information.
3 Day Select, 2nd Day Air and Next Day options must
be received by 12:30 PST, and will be shipped Monday
- Friday. UPS does not deliver on Saturday.
6. Can I have an order shipped outside
the United States?
Most kites are available for shipment outside of
the United States. Some kites exceed size restrictions
for shipment to certain countries. Because the size
restrictions vary from country to country you will
be notified by email if the kite ordered cannot
be shipped due to it's size.
7. Do you charge sales tax?
We are required by state regulations to collect
sales tax on orders purchased within California.
The tax rate varies from county to county. The tax
rate within Los Angeles County is 8.25%.
8. What about replacement parts?
Kiteskiteskites.com does not have a supply of replacement
parts for sale. We reserve replacement parts for
previous customers. The part availability and cost
depends on the kite and its parts. If we do not
have immediate stock we will do our best to accommodate
your needs. In order to obtain a replacement part
the order number or name used when ordering the
item is necessary.
9. What happens if an item is back ordered?
We will e-mail you when a back-ordered item has
been ordered. Items on Back Order can take anywhere
from 1-6 weeks for arrival.
If a Back Ordered item has been ordered you may
get a full refund for your purchase if you do not
want to wait for the item or items.
10. What ages do you recommend to start
flying kites?
While even a toddler enjoys kite flying with an
adult, the general rule is 6 years old to pilot
solo. For dual line stunters and large kites: depending
on the skill level of the kite we recommend a minimum
age of 8-10 years. Stunt kites require a certain
level of maturity, so adult supervision is always
recommended for safety.
11. Does my kite come with string?
If your kite does include string it will state it
on the page.
12. Does my kite need a tail?
All kites that require a tail come with one included.
Many people add a tail for decorative purposes,
however, in strong winds, any kite will benefit
from the stability a tail provides.
13.Should the spars in my delta kite be
pushed all the way to the nose or the back of the
kite?
When assembling Go Fly Kite's 4.5 Delta of the 6.5
Delta, you need to gently work the spars in the
seams on the sides of the 4.5 and 6.5 Delta's toward
the tail of the kite as described on the header
card. The cross spar is inserted horizontally into
the pockets on the outer seams of the kite. Spectra
Sport's 9' Delta requires assembly of the spars
before insertion. The spars are inserted into the
seams on the sides of the kite and gently pushed
toward the tail. The spine or center spar is inserted
into a seam opening just above the tail attachment
point. Look carefully-you'll find it! Push the spine
toward the tail of the kite.The cross spar is inserted
horizontally into the pockets on the outer seams
of the kite.
14. My stunt kite is diving to the left
(or right) and crashing. What is wrong?
The line is not even from each handle to the bridle,
the swivel clip has slipped off the tow point or
bridle adjustment may be necessary. Find out more
about adjusting the bridle on our flight tips page.
15. My stunt kite won't fly… what's
wrong?
The number one reason a stunt kite won't get off
the ground is that you have not let out all your
line prior to launching. Also, refer to the pilots
manual (enclosed with most kites) for proper launch
techniques.
16. My kite keeps stalling and won't gain
altitude. What's wrong?
There is either not enough wind or you need to raise
the tow point on the kite. We recommend that you
change the tow point in increments of 1/8th of an
inch. The tow point is is the point at which the
line is attached to the bridle to maintain a balance
between pull and lift to give the kite altitude.
17. My manual mentions swivel clips.
What are they?
The manual included with most kites gives
directions for attaching the line to the swivel
clips on the bridle. The mention of the swivel
clips is used in general terms. The manufacture
includes swivel clips on some kites, but not all.
For those kites without the swivel clips, merely
attach the flight line to the tow point of the
bridle.
